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TWI Welcomes 12 New Utility Billing, Payment Processing, and Outbound Notification Projects in the Fourth Quarter

Blacksburg, VA (31 January 2013) — TWI is excited to announce and welcome 12 new projects in the fourth quarter of 2012.

Bonita Springs Utilities, Inc., FL – Bonita Springs Utilities, Inc. becomes a TWI customer with the purchase of the Summation360 billing, payment, and communication suite including: IVR/phone payments, eBilling and web payments, mobile payments, customer notifications, and TWI Payment Processing Services™. This solution makes it simple for customers to go paperless, make electronic payments by credit card and eCheck, and setup monthly auto-payments. Additionally, the Utility can use TWI’s alertworks™ outbound notification system to increase communication with customers via automated calls, emails, and text messages. The solution includes an active data interface to the City’s Cogsdale CIS database to ensure customer information is up-to-date and payments post immediately

Elsinore Valley Municipal Water District, CA – Elsinore Valley Municipal Water District (EVMWD) selects TWI Payment Processing Services for secure and cost-effective credit card and eCheck processing.

Columbia, MO – Columbia selects Summation360 from TWI to provide customers with more options to pay and manage their account, to reduce manual billing and payment activities, and to increase communication with customers. This solution includes online payments, mobile payments, IVR/phone payments, paperless billing, customer notifications, and TWI Payment Processing Services. Customers can check account balance, payment history, consumption history, and make a payment to their account by web, phone, or mobile device. Customers who access the web can view up to 12 months of past billing statements; sign up for email bill reminders; manage e-billing settings; and view and pay multiple accounts at once. These solutions integrate to the City’s SunGard utility database, so payments post immediately and account information is always up-to-date.

Moreno Valley, CA – The City of Moreno Valley, a customer of ENCO Utility Services, selects hosted utility billing IVR with integration to the City’s Data West Corporation BillMaster database. This solution gives customers 24/7 self-service access to their account by phone to hear account status and balance information and make payments by credit card or eCheck.

Chandler, AZ – The City of Chandler selects TWI’s Voice-over-IP IVR Platform, utility billing IVR with speech recognition, and the alertworks customer notification system. The IVR system is available in both English and Spanish to serve the City’s diverse population. Inbound and outbound IVR makes it easy for Chandler to keep utility customers informed with automated phone calls, emails, and text messages, and gives customers a convenient way to make payments quickly. These systems integrate in real-time with the City’s Advanced CIS Infinity database ensuring information is up-to-date and payments post immediately.

Onondaga County Water Authority, NY – Onondaga County Water Authority selects Summation360 and TWI Payment Processing Services to automate its customer service payment acceptance processes. The solution makes it easy for customers to make payments on-line by credit card, debit card, or eCheck. A single view to all payments simplifies the daily reconciliation process saving the Utility valuable time.

Keller, TX – The City of Keller moves its on-site utility billing IVR application to TWI’s hosted solution. The City adds TWI’s hosted outbound notification system, alertworks, to notify customers of past-due balances, water restrictions and other timely information. The IVR includes a real-time data interface with the City’s STW customer information system.

Hutto, TX – The City of Hutto chooses Summation360 hosted voice automation from TWI to provide automated customer service by phone. This real-time solution interfaces directly with the City’s Springbrook CIS database. Inbound IVR provides customers with 24/7 self-service access to their account information to hear account balance and make payments by credit card or eCheck. TWI’s alertworks outbound notification system is used to make courtesy calls to past due customers and callouts about other time-sensitive information (e.g. boil alerts, service interruptions, water restrictions, etc).

Charles Town Utility Board, WV – Charles Town Utility Board becomes a TWI client with the purchase of Summation360 to automate its customer service and electronic payment programs. The solution offers real-time data integration to the Utility’s Incode utility database.

Morris, IL – The City of Morris becomes a TWI client with the purchase of Summation360 for improved customer self-service. The solution includes a real-time integration to the City’s Springbrook utility database. The solution also includes TWI’s alertworks outbound notification system.

Greenville Water, SC – Greenville Water purchases TWI’s Voice-over-IP platform, Summation360 voice automation with screen pop and speech recognition, and TWI’s alertworks outbound notification system. These solutions give customers 24/7 self-service access to their accounts to hear account balance and make payments and to receive calls regarding time sensitive information. These solutions integrate with the Utility’s Advanced CIS Infinity database in real time ensuring account and payment information is up-to-date.

Long Beach, CA – The City of Long Beach selects TWI’s hosted alertworks outbound notification system to enhance communication with customers. Calls, texts and emails can automatically be sent to customers regarding past due bills, service disruptions, and other timely information.


Summation360 Utility Billing Solution


One Response to “TWI Welcomes 12 New Utility Billing, Payment Processing, and Outbound Notification Projects in the Fourth Quarter”

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