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TWI Welcomes 17 New Projects in the Second and Third Quarters

Blacksburg, VA (1 October 2012) — TWI is excited to announce and welcome 17 new projects in the second and third quarters.

Bethesda Water Supply Corporation, TX – Bethesda Water Supply Corp. selects Summation360™ to give customers 24/7 self-service access to their utility account information by web or phone. This solution includes IVR/phone payments, online payments, paperless e-billing, outbound customer notifications by phone, text and email, and TWI’s payment processing services. These applications will integrate to the Utility’s inHANCE CIS database in real-time ensuring that account data is up to date and payments post immediately. With this solution, customers will have more ways to transact business with the Utility and customer service staff will have more time to handle less routine account transactions.

Bradenton, FL – The City of Bradenton selects the complete Summation360™ billing, payment, and communication suite to implement in the City’s Utility Billing Department. Summation360™ includes IVR/phone payments, eBilling and web payments, mobile payments, customer notifications, and TWI Payment Processing Services. This solution will give customers more ways to pay and manage their account. Customers have 24/7 self-service access to their utility account information by phone or web: check account balance, payment history, consumption history; manage payment preferences; and make credit card or eCheck payments to their account online, over the phone, or through a mobile device. The system includes a real-time interface into the City’s Eden CIS database ensuring information is up-to-date and payments post immediately. With the purchase of TWI’s alertworks™ outbound notification system, the City will be able to proactively make automated calls to customers for delinquency reminders and other time-sensitive notices.

Ventura County, CA – Ventura County purchases hosted utility billing IVR from TWI and Advanced Utility Systems. The IVR provides customers with real-time interface into the County’s CIS Infinity database giving them 24/7 account access to their utility information by phone so they can get account balances and make payments. Ventura County has also purchased TWI’s alertworks™ outbound notification system to proactively make delinquent payment reminders and deliver other timely notices to customers.

Olympia, WA – Longtime client, Olympia, migrates to the complete Summation360™ suite for utility billing and payment services. This solution includes IVR/phone payments, online e-billing and e-payments, mobile payments, customer notifications, and TWI Payment Processing Services. These solutions integrate directly to the City’s SunGard utility database, so payments post immediately and account information is always up-to-date. The City has also purchased TWI’s building inspection IVR application with integration to the City’s Sungard Permits Plus database. Contractors and homeowners have 24/7 self-service access to schedule, reschedule, or cancel building inspections or pay permit and re-inspection fees by credit card or eCheck over the phone or on the web.

City Water, Light & Power, IL – City Water, Light, & Power (CWLP) selects TWI’s Voice-over-IP IVR Platform, utility billing IVR from TWI and Advanced Utility Systems, and the alertworks™ customer notification system.

St. Joseph, MO – The City of St. Joseph selects Summation360™ voice automation to give customers 24/7 self-service access to their utility account information by phone. Customers can check account balance, payment history, and make a payment to their account. The system includes a real-time interface into the City’s Springbrook Software CIS system. St. Joseph has also purchased the alertworks™ outbound notification system to proactively make automated calls to customers for timely notices and delinquency reminders; customers even have the option to ‘press 2’ to make a payment directly from the call.

La Plata County, CO – La Plata County purchases TWI’s hosted outbound notification system, alertworks, to send timely notifications to citizens.

Daly City, CA – The City of Daly City selects the Summation360™ solution suite to implement in the utility department. The solution includes IVR/phone payments, online payments, and paperless e-billing with integration to the City’s Hansen CIS database. To serve the City’s diverse population, customers can choose between English, Spanish and Mandarin when making a payment. The City will also send delinquency notices, bill reminders, and other timely notices by phone and email to increase communication with customers. With Summation360™, Daly City will be able to provide customers with more options to pay and manage their account and reduce manual billing and payment activities.

Arvada, CO – The City of Arvada goes VoIP with the purchase of TWI’s Voice-over-IP IVR platform. The City adds utility billing IVR to the VoIP platform with integration to the City’s Advanced CIS Infinity database. Customers have 24/7 self-service access to check account balances and make payments by phone. The City also adds a building inspection IVR application with integration to CRW Systems. Building inspectors and citizens can schedule, reschedule and cancel inspections; post and hear inspection results; look up permit information; and pay permit and inspection fees by phone. The City has also purchased TWI’s outbound notification system alertworks.

Corn Belt Energy, IL – Corn Belt Energy becomes a TWI client with the purchase of the hosted alertworks customer notification system.

Northern Kentucky Water District, KY – Northern Kentucky Water District selects TWI’s Voice-over-IP IVR Platform, utility billing IVR from TWI and Advanced Utility Systems, and TWI’s outbound notification system, alertworks. Utility billing IVR gives customers 24/7 self-service access to their account information to hear account balance, payment history, and make payments by credit card or eCheck. To further enhance customer service, alertworks will be used to make reminder calls to past-due customers and to send other time-critical notices.

Plantation, FL – The City Plantation moves to TWI’s Voice-over-IP IVR platform for their building department IVR application, buildingworks™, with integration to the City’s Accela database. Buildingworks™ gives contractors and homeowners 24/7 self-service access to schedule, reschedule, or cancel building inspections or pay permit and re-inspection fees by credit card or eCheck over the phone.

Olivenhain Municipal Water District, CA – OMWD selects hosted utility billing IVR and the alertworks™ customer notification system from TWI. The IVR provides customers with a real-time interface into the District’s Advanced Utility Systems CIS Infinity database giving them 24/7 account access by phone so they can get account balances and make payments. OMWD will use alertworks™ to proactively make automated calls to customers for delinquency reminders and other time-sensitive information.

ENCO Utility Services, CA – ENCO Utility Services becomes a TWI client with the purchase of Summation360™ voice automation. The solution includes hosted utility billing IVR with real-time integration to the Utility’s Data West Corporation BillMaster utility database.

Mount Pleasant Waterworks, SC – Mount Pleasant Waterworks has purchased hosted utility billing IVR from TWI to provide customers with convenient 24/7 utility account access and payment options. Customers can hear account balances, payment history, and make payments by credit card or eCheck. The system integrates in real-time with the Utility’s Advanced CIS Infinity database ensuring information is up to date and payments post immediately.

Ephrata, PA – The City of Ephrata chooses Summation360™ hosted voice automation from TWI to provide automated customer service by phone. The IVR and alertworks™ notification solution was sold under the Springbrook IVR nameplate. The Springbrook IVR provides customers with 24/7 self-service access to their account information to hear account balance and make payments by credit card or eCheck. Alertworks™ is used to make courtesy calls to past due customers and callouts about other time-sensitive information (e.g. boil alerts, service interruptions, water restrictions, etc).

Holly Springs, NC – The Town of Holly Springs selects hosted utility billing IVR and customer notifications from TWI with integration to the Town’s New World utility database.

 


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