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Payment Processing

TWI Payment Processing Services™ is a complete, turnkey, PCI-compliant solution developed exclusively for utilities and local government. It goes well beyond the commodity of processing payments and delivers the critical features you need to maximize processing productivity while minimizing total costs.

With a single gateway and processing provider for all major payment types (credit, debit, echecks) and acceptance methods (web, mobile, IVR/phone, counter), you get a consolidated, user-friendly interface for comprehensive reporting and straightforward reconciliation.

Payment Processing Built for Utilities

  • Next Day Funding on all credit card and echeck payments eliminates “hold days” on your cash.
  • One-call issue resolution saves time and frustration when billing and payment issues arise.
  • For municipal agencies, TWI Payment Processing Services supports city-wide implementation for all local government departments such as Tax, Community Development, Building, Licensing, etc.

Supports All Payment Types & Channels

  • Accept credit card, debit card, and echeck payments made by IVR/phone, online, mobile, or counter (live-agent assisted) all through a single, unified payment gateway.
  • Provides real-time payment processing for one-time and recurring payments (Auto-Pay) by credit/debit cards and echeck.

Streamlined Reporting and Reconciliation

  • Provides a single, easily searchable view of all payments processed by each channel and payment type.
  • Comprehensive reporting and simple reconciliation of all payments, available in a single interface, makes reconciliation easy on your accounting department.

Security. Compliance. Protection.

  • Hosted, Level 1 PCI-Compliant solution lessens the burden of compliance from your agency as no sensitive data passes through your network.
  • Comprehensive fraud prevention service monitors transactions with the latest security techniques, protecting your agency and merchant accounts from fraudulent or suspected fraudulent activities.

Proven Technology Suite (optional)

  • Complete your payment processing with a seamless integration to TWI’s market leading electronic billing and payments solution suite – Summation360.
  • Provides enhanced customer self-service tools for account management and making payments over the web, on a mobile device, or by phone. Integration with every Utility CIS allows approved payments to immediately post to customer accounts.
  • Includes outbound notifications to deliver timely customer courtesy calls about past due accounts; proven to reduce service shut-offs by 30-70%.


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